Terms And Conditions
Terms and conditions for the PawPaw apps and websites
Last Updated: 5th March, 2026
Welcome to PawPaw. These Terms and Conditions ("Terms") govern your access to and use of the PawPaw mobile applications, websites, and related services (collectively referred to as the "Services").
By accessing, downloading, using, or purchasing through the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use the Services.
1. About PawPaw
PawPaw is a mobile application and website platform designed to provide entertainment, insights, and tools that help dog owners better understand their dogs. The Services may include features such as behaviour analysis, user-generated content, personalised videos, educational materials, and e-commerce features.
The Services are operated by PawPaw ("we", "us", or "our").
2. Acceptance of Terms
By accessing or using the Services you confirm that:
- You are at least 18 years of age, or you have permission from a parent or legal guardian.
- You agree to comply with these Terms.
- You will use the Services only for lawful purposes.
We reserve the right to modify these Terms at any time. Updated Terms will be posted within the Services and will become effective upon publication.
3. Accounts
Some features of the Services may require you to create an account.
When creating an account, you agree that:
- The information you provide is accurate and complete.
- You will keep your login credentials secure.
- You are responsible for any activity that occurs under your account.
We reserve the right to suspend or terminate accounts that violate these Terms.
4. Use of the Services
You agree to use the Services only for legitimate and lawful purposes.
You must not:
- Use the Services in any way that violates applicable laws or regulations.
- Attempt to interfere with the security or functionality of the Services.
- Upload harmful, illegal, abusive, or offensive content.
- Attempt to access data or systems without authorization.
- Reverse engineer, copy, or reproduce the software without permission.
We reserve the right to suspend or terminate access to users who violate these rules.
5. User Content
Certain features of the Services may allow you to upload content, including videos, images, or descriptions of your dog.
By uploading content you confirm that:
- You own the rights to the content or have permission to use it.
- The content does not violate any laws or third-party rights.
You grant PawPaw a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute your uploaded content within the Services for the purpose of operating and improving the platform.
You remain the owner of your content.
We reserve the right to remove any content that violates these Terms.
6. Educational and Entertainment Purposes
The PawPaw Services provide behavioural insights and entertainment features.
The content and analysis provided through the Services:
- Are intended for informational and entertainment purposes only
- Do not constitute professional veterinary, behavioural, or medical advice
If your dog is experiencing behavioural or health issues, you should consult a qualified professional such as a veterinarian or certified dog behaviourist.
7. Purchases and Payments
The Services may offer paid features, subscriptions, digital content, or physical products through the mobile applications or websites.
By making a purchase you agree that:
- You are authorised to use the payment method provided.
- You agree to pay all applicable fees, taxes, and charges.
- Prices may change at any time without prior notice.
Payments made through mobile applications may be processed by third-party platforms such as:
- Apple App Store
- Google Play Store
In such cases, purchases may also be subject to the terms and policies of those platforms.
8. Subscriptions
Some features of the Services may be offered through subscription plans.
Subscription terms may include:
- Recurring billing (monthly or annually)
- Automatic renewal unless cancelled
- Access to premium features
You may cancel subscriptions at any time through your device's app store account settings or through the website where the subscription was purchased.
Refund policies may vary depending on the platform used for the purchase.
9. Digital Content
Digital products such as generated videos, downloadable content, or digital tools provided through the Services are licensed for personal, non-commercial use only.
You may not:
- Resell or redistribute digital content
- Use digital content for commercial purposes without permission
- Modify or reproduce the content in a way that violates intellectual property rights
10. Physical Products
If physical products are offered through the website or app, additional terms may apply regarding:
- Shipping
- Delivery times
- Returns
- Refunds
Product descriptions and images are provided for informational purposes and may vary slightly from actual products.
11. Intellectual Property
All intellectual property within the Services, including but not limited to:
- Software
- Designs
- Logos
- Branding
- Content
- Videos
- Images
- Text
is owned by or licensed to PawPaw.
You may not reproduce, copy, distribute, or create derivative works from the Services without prior written permission.
12. Third-Party Services
The Services may contain links or integrations with third-party platforms, including:
- App stores
- Payment processors
- Social media platforms
We are not responsible for the policies, content, or practices of third-party services.
13. Limitation of Liability
To the fullest extent permitted by law, PawPaw shall not be liable for:
- Any indirect or consequential losses
- Loss of data
- Loss of profits
- Issues arising from reliance on behavioural insights provided by the Services
Use of the Services is at your own risk.
14. Availability of Services
We strive to ensure the Services remain available and functional, but we do not guarantee uninterrupted or error-free operation.
We may modify, suspend, or discontinue parts of the Services at any time without notice.
15. Termination
We reserve the right to suspend or terminate your access to the Services if:
- You violate these Terms
- You engage in fraudulent or abusive behaviour
- Your use of the Services creates legal risk for PawPaw
You may stop using the Services at any time.
16. Privacy
Your use of the Services is also governed by our Privacy Policy, which explains how we collect, store, and use personal information.
17. Changes to the Terms
We may update these Terms periodically to reflect changes to the Services or applicable laws.
The most current version will always be available within the website or mobile application.
Continued use of the Services after updates constitutes acceptance of the revised Terms.
18. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms or the use of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Contact
If you have any questions about these Terms, please contact:
Email: support@pawpaw.app
Website: https://pawpaw.app
Thank you for using PawPaw 🐾